PENSIONERS & VETERANS

Pensioners and Veterans in Victoria

1800 133 327

Who Is Eligible for a Voucher?

The Office of Hearing Services issues hearing service vouchers to eligible people. To be eligible, you must be an Australian citizen or permanent resident 21 years of age or older. You must hold a Pensioner Concession Card, Department of Veteran Affairs (DVA) Gold Repatriation Health Card, DVA White Repatriation Health Card covering hearing loss or receipt of Sickness Allowance from Centrelink.

The Following People Are Also Eligible

Dependants of a person in one of the above categories, members of the Australian Defence Forces and clients of the Commonwealth Rehabilitation Service (CRS) Australia.

The Hearing Services Voucher

Your Hearing Services Voucher entitles you to obtain, free of charge, a hearing assessment, hearing rehabilitation, selection and fitting of hearing devices (if necessary) and an ALD (Assistive Listening Device) in lieu of hearing devices.

In addition, you may obtain maintenance for your hearing devices and a regular supply of batteries on payment of an annual service charge. Most veterans will not be required to pay the annual maintenance fee, although, some exceptions may exist. You will also receive advice on how to make the best possible use of your hearing devices and how to manage your hearing loss.

Top -Up Hearing Devices

Although your hearing services voucher entitles you to free hearing devices(s) if this is clinically necessary, you may choose to pay a contribution yourself in order to be fitted with an approved device that is not on the free list.

Hearing devices available under these top-up arrangements have additional features beyond those needed to provide a satisfactory rehabilitation outcome for your assessed needs. Your hearing services provider will be able to explain to you the benefits you might expect from the additional features that are available.

A genuine sense of caring for every customer

How to Apply

You can obtain an application form from your doctor. (Your doctor should examine your ears before signing the form.) You can also obtain the application from a hearing services provider who is contracted to the Office of Hearing Services (a list of hearing service providers can be obtained from the Office of Hearing Services), or the Office of Hearing Services by ringing 1800 133 327 (mobile charges apply) or connecting directly to the application form below and print it off.

Hearing Aid Specialists can assist you in applying for your voucher if you are unsure of what needs to be done.

Choosing Your Service Provider

A directory listing the names and addresses of contracted hearing service providers will be sent to you at the same time as your Hearing Services Voucher. You are free to choose any of these providers.

Please remember to take your Hearing Services Voucher with you when you visit your hearing services practitioner.

For further Information regarding the Office of Hearing Services Voucher System, click here. 

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